REFUND AND RETURN POLICY
Thank you for shopping with Baby Ants Store. We value your satisfaction and strive to provide quality products. Please review our refund and return policy carefully before making a purchase.
1. Returns
We accept returns of products within 10 days of the date of purchase, subject to the following conditions:
• Items must be unused, in their original packaging, and in the same condition as received.
• A receipt or valid proof of purchase is mandatory to complete a return.
• Returns are accepted only for the specific damaged item(s). If a product arrives damaged, the customer must share a clear video clip of the damage as evidence at the time of raising the return request. Returns will not be processed without such video proof.
Non-Returnable Items:
Any item that is not damaged, items without original packaging, perishable goods, customised/personalised products, and personal care products are non-returnable.
2. Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund request.
• Refunds will be processed within 10 business days of approval.
• If the ordered product is out of stock and unavailable, a full refund of the payment will be issued to the customer.
• In cases where the product is out of stock, the customer may also opt for an exchange with another available product of equal value.
• A partial refund may be issued at our discretion for items not in their original condition, damaged, or with missing parts for reasons not due to our error.
• Refunds will be issued through the payment method communicated to you at the time of approval.
3. Exchanges
We offer product exchanges where applicable. If the item you ordered is unavailable (out of stock), you may choose to exchange it with another available product of equal value. To initiate a return or exchange, please contact our customer support team using the details provided in Section 7.
4. How to Initiate a Return or Exchange
To raise a return or exchange request, please follow the steps below:
• Contact us within 10 days of receiving your order via email or phone (see Section 7).
• Provide your order details and proof of purchase.
• If the return is due to damage, share a clear video clip of the damaged item. Returns will not be accepted without this.
• Our team will review your request and provide further instructions.
5. Shipping Returns
The customer is responsible for all shipping costs incurred when returning an item. Shipping costs are non-refundable. We recommend using a trackable shipping method to ensure safe return of the product.
6. Force Majeure / Exceptional Circumstances
Baby Ants Store shall not be held liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or disruptions in transport or payment systems.
7. Governing Law
This Refund and Return Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India.
8. Contact Us
For questions or concerns regarding this policy, please reach out to us:
Email : babyantsstore@gmail.com
Phone : +91 87782 83020
Website: https://babyantsstore.com/
Address : Fort Main Road, Opposite Police Quarters, Shevapet, Salem
